Love the new way of ordering with the kiosks.... but receiving your order takes a little bit, seems to get backed up when many people are ordering on them
The food: It is McDonald's, so what do you expect? The food was good, but I have always been a pretty big fan of their fast food. The people were friendly, and this is also to be expected.
Bottom line up front: How do you downgrade the experience at McDonald's (at least for me)? Easy, force me to use an ordering kiosk.
They just completed a remodel and the store looks great. The food us typical McDonald's food, the service is really good.
Well this is a fly that was in my nugget meal that I got today. I wonder what else has been in my food or anyone else food. Smh
Recently I visited this McDonalds as I was excited to check out their newly remodeled dining room. Previously the dining room had been a part of a gas station and left a lot of room for improvement, and I wanted to see the improvements.
The space itself looks great, it is large, well lit, there are comfortable chairs, and it is clean. However, I am not impressed by the focus that is being placed on kiosk ordering.
The Waukee McDonalds drive thru was the slowest service I have ever experienced at a fast food place. We were the first customer there at the odd time of 2 PM and I think there was only one worker. It took at least 15 minutes for our order
There are only two registers, one was closed, no one appeared to be manning the second one and I had to use the self order kiosk. Things that do not impress me about this: 1) I am about to eat, after using a public computer terminal to order I now should wash my hands, it is flu and cold season and I for one do not trust that most people wash their hands often enough. 2) The kiosks are easy to use, but I prefer that trained personnel take my order as they are faster at the job (and this does not result in my needing to wash my hands prior to getting my beverage and eating). 3) The drink cups are out in the public space directly by the order kiosks for customers to get their own directly after ordering (Once again the germophobe in me cringes). 4) Come on McDonalds, you already typically have a skeleton crew running your restaurants; I prefer that a human takes my order. I would much rather order from my phone if I will be forced to order electronically.
Mcdonald S is a US Cafe based in Waukee, Iowa. Mcdonald S is located at 125 Laurel St, Waukee, IA 50263, USA.
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